Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality
In today's rapidly evolving world, digital transformation has emerged as a driving force behind sustainable development across various sectors. There is an intricate relationship between digital transformation, learning organizations, human resource management, and service quality. The necessity for organizations to adapt and innovate in response to technological advancements and global challenges is increasingly being acknowledged. Embracing digital transformation has become imperative for institutions seeking to remain competitive and relevant in the modern landscape while pursuing sustainable development goals. This paper explores how digital transformation facilitates the creation of learning organizations that cultivate a culture of continuous improvement. Moreover, we examine the critical role of strategic human resource management in nurturing a workforce equipped to harness emerging technologies for sustainable service quality. By embracing a learning-oriented approach and prioritizing human resource development, institutions can unlock the full potential of emerging technologies, thereby accelerating progress toward sustainable development goals. This paper seeks to contribute to the dialogue on harnessing the power of digital transformation to achieve a more sustainable and inclusive future.
[1] Alhassan, M. D., Adam, I. O., & Musah, A. (2021). E-government development at the global level: An analysis of the effects of ICT access and ICT skills. International Journal of Technology Diffusion (IJTD), 12(2), 17-31. http://doi.org/10.4018/IJTD.2021040102
[2] Aramburuzabala, P., & Cerrillo, R. (2023). Service-learning as an approach to educating for sustainable development. Sustainability, 15(14), 11231. https://doi.org/10.3390/su151411231
[3] Astafeva, O. V., Pecherskaya, E. P., Tarasova, T. M., & Korobejnikova, E. V. (2020). Digital transformation in the management of contemporary organizations. In Ashmarina, S., Vochozka, M., Mantulenko, V. (Eds.), Digital Age: Chances, Challenges and Future. Springer. https://doi.org/10.1007/978-3-030-27015-5_46
[4] Bakry, S. H., & al Ghoneim, K. (2020). State-owned enterprises: Toward sustainable development. International Journal of Smart Education and Urban Society (IJSEUS), 11(4), 53-64. http://doi.org/10.4018/IJSEUS.2020100104
[5] Baporikar, N., & Fotolela, R. (2020). Socio-cultural facets for sustainable entrepreneurship development. International Journal of Sustainable Economies Management (IJSEM), 9(4), 46-68. http://doi.org/10.4018/IJSEM.2020100103
[6] Blicharska, M., Teutschbein, C., & Smithers, R. J. (2021). SDG partnerships may perpetuate the global North–South divide. Scientific Reports, 11(1). https://doi.org/10.1038/s41598-021-01534-6
[7] Diez-Busto, E., San-Martín, P., & Pérez, A. (2023). Companies and the UN sustainable development goals: At the intersection between social impact and business value. In Research anthology on approaches to social and sustainable entrepreneurship (pp. 1128-1150). IGI Global. https://doi.org/10.4018/978-1-6684-7593-5.ch056
[8] El-Jardali, F., Ataya, N., & Fadlallah, R. (2018). Changing roles of universities in the era of SDGs: Rising up to the global challenge through institutionalising partnerships with governments and communities. Health Research Policy and Systems. 16, 38. https://doi.org/10.1186/s12961-018-0318-9
[9] Foerster-Metz, U. S., Marquardt, K., Golowko, N., Kompalla, A., & Hell, C. (2018). Digital transformation and its implications on organizational behavior. Journal of EU Research in Business, 2018(3), 1-14. https://doi.org/10.5171/2018.340873
[10] Gharehbaghi, K., Trigunarsyah, B., & Balli, A. (2020). Sustainable urban development: Strategies to support the Melbourne 2017 - 2050. International Journal of Strategic Engineering (IJoSE), 3(2), 59-72. http://doi.org/10.4018/IJoSE.2020070104
[11] Green, N. B., & Heaton, D. (2021). Sustainable development and consciousness development: Realizing a sustainable world through management education. In M. Gurubatham & G. Williams (Eds.), Advancing innovation and sustainable outcomes in international graduate education (pp. 1-20). IGI Global. https://doi.org/10.4018/978-1-7998-5514-9.ch001
[12] Hamdan, M., Anshari, M., Ahmad, N., & Ali, E. (Eds.). (2023). Public policy's role in achieving sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-6684-8903-1
[13] Makori, E. O. (2021). Sustainable information development practices and societal transformation in Kenya. International Journal of Library and Information Services (IJLIS), 10(2), 1-19. http://doi.org/10.4018/IJLIS.20210701.oa7
[14] Matthew, U. O., Kazaure, J. S., & Haruna, K. (2020). Multimedia information system (MIS) for knowledge generation and ICT policy framework in education: Innovative sustainable educational investment. International Journal of Information Communication Technologies and Human Development (IJICTHD), 12(3), 28-58. http://doi.org/10.4018/IJICTHD.2020070102
[15] Munro, V. (2021). From CSR 'greenwashing' to general 'SDG washing': The potential threat to SDG implementation. https://www.emeraldgrouppublishing.com/opinion-and-blog/csr-greenwashing-general-sdg-washing-potential-threat-sdg-implementation
[16] Norouzi, N. (2022). Regulating sustainable economics: A legal and policy analysis in the light of the United Nations sustainable development goals. In C. Popescu (Ed.), Handbook of research on changing dynamics in responsible and sustainable business in the post-COVID-19 era (pp. 266-287). IGI Global. https://doi.org/10.4018/978-1-6684-2523-7.ch013
[17] Pego, A. C. (Ed.). (2022). Smart cities, citizen welfare, and the implementation of sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-7998-7785-1
[18] Piaggesi, D. (2021). Hyper connectivity as a tool for the development of the majority. International Journal of Hyperconnectivity and the Internet of Things (IJHIoT), 5(1), 63-77. http://doi.org/10.4018/IJHIoT.2021010104
[19] Podder, S. K. & Samanta, D. (2022). E-development and sustainable management education for effective leadership and sustainable society. International Journal of Social Ecology and Sustainable Development (IJSESD), 13(6), 1-18. http://doi.org/10.4018/IJSESD.301254
[20] Popescu, C. (Ed.). (2023). Positive and constructive contributions for sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-6684-7499-0
[21] Popescu, C. R. (Ed.). (2021). Handbook of research on novel practices and current successes in achieving the sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-7998-8426-2
[22] Popescu, C. R., Yu, P., & Wei, Y. (Eds.). (2024). Achieving the sustainable development goals through infrastructure development. IGI Global. https://doi.org/10.4018/979-8-3693-0794-6
[23] Raiden, A. & King, A. (2021). Social value, organisational learning, and the sustainable development goals in the built environment. Resources, Conservation and Recycling, 172, 105663. https://doi.org/10.1016/j.resconrec.2021.105663
[24] Rauch, F., Steiner, R., Kurz, P. (2022). Action research for education for sustainable development: The case of the university in-service course 'education for sustainable development—Innovations in school and teacher education (BINE)'. Educational Action Research, 30(4), 632–637. https://doi.org/10.1080/09650792.2021.1971098
[25] Schaller, A. M., Schaller, A. A., & Vatananan-Thesenvitz, R. (2022). What are the general mechanisms that pushes a company to transform digitally? In 2022 Portland International Conference on Management of Engineering and Technology (PICMET) (pp.1-11). IEEE. https://doi.org/10.23919/PICMET53225.2022.9882536
[26] Shahi, C., & Sinha, M. (2021). Digital transformation: challenges faced by organizations and their potential solutions. International Journal of Innovation Science, 13(1), 17-33. https://doi.org/10.1108/IJIS-09-2020-0157
[27] Taylor, R., Besaand, M. C., Matin, N., & Davis, M. (2017). Understanding social equity and sustainability interactions in the sustainable development goals: Gender differences in food security. Stockholm Environment Institute. http://www.jstor.org/stable/resrep02782
[28] United Nations. (2015).The 17 substantiable development goals. Department of Economic and Social Affairs. https://sdgs.un.org/goals
[29] Unwin, T. (2018, April 23). ICTs and the failure of the SDGs [Blog post]. https://unwin.wordpress.com/2018/04/23/icts-and-the-failure-of-the-sdgs/
[30] Wolf, M., Semm, A., & Erfurth, C. (2018). Digital transformation in companies – Challenges and success factors. In M. Hodoň, G. Eichler, C. Erfurth, & G. Fahrnberger. (Eds.), Innovations for community services. Springer. https://doi.org/10.1007/978-3-319-93408-2_13
[31] Yildirim, S. (2022). The consumer role for sustainable development: How consumers contribute sustainable development goals. In Research anthology on measuring and achieving sustainable development goals (pp. 872-888). IGI Global. https://doi.org/10.4018/978-1-6684-3885-5.ch047