[1] Abbu, H. R., Fleischmann, D., & Gopalakrishna, P. (2021). The digital transformation of the grocery business-Driven by consumers, powered by technology, and accelerated by the COVID-19 pandemic. In Trends and Applications in Information Systems and Technologies (pp. 329-339). Springer. https://doi.org/10.1007/978-3-030-72660-7_32

[2] Acevedo, J., & Diaz-Molina, I. (2023). Learning organizations in emerging economies: The effect of knowledge management on innovative culture in Chilean companies. The Learning Organization, 30(1), 37-54. https://doi.org/10.1108/TLO-01-2021-0009

[3] Alagaraja, M. (2013). HRD and HRM perspectives on organizational performance: A review of literature. Human Resource Development Review, 12(2), 117-43. https://doi.org/10.1177/1534484312450868

[4] Alenezi, M., & Akour, M. (2023). Digital transformation blueprint in higher education: A case study of PSU. Sustainability, 15(10), 8204. https://doi.org/10.3390/su15108204

[5] Alenezi, M., Wardat, S., & Akour, M. (2023). The need of integrating digital education in higher education: Challenges and opportunities. Sustainability, 15(6), 4782. https://doi.org/10.3390/su15064782

[6] Alerasoul, S.A., Afeltra, G., Hakala, H., Minelli, E., & Strozzi, F. (2022). Organisational learning, learning organisation, and learning orientation: An integrative review and framework. Human Resource Management Review, 32(3), 100854. https://doi.org/10.1016/j.hrmr.2021.100854

[7] Atmaja, D. S., Zaroni, A. N., & Yusuf, M. (2023). Actualization of performance management

models for the development of human resources quality, economic potential, and financial governance policy in Indonesia ministry of education. Multicultural Education, 9(1), 1-5.       http://repository.uinsi.ac.id/handle/123456789/2651

[8] Barak, M., & Goffer, N. (2002). Fostering systematic innovative thinking and problem solving: Lessons education can learn from industry. International Journal of Technology and Design Education, 12(3), 227-47. https://doi.org/10.1023/A:1020259623483

[9] Barba-Sánchez, V., Martínez-Ruiz, M. D., & Jiménez-Zarco, A. I. (2007). Drivers, benefits and challenges of ICT adoption by small and medium sized enterprises (SMEs): A literature review. Problems and Perspectives in Management, 5(1), 103-14.https://www.businessperspectives.org/      index.php/journals?controller=pdfview&task=download&item_id=574

[10] Berry, L.L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Perspectives, 8(2), 32-45. https://www.jstor.org/stable/4165187

[11] Bhardwaj, S., Jain, L., & Jain, S. (2010). An approach for investigating perspective of cloud Software-as-a-Service (SaaS). International Journal of Computer Applications, 10(2), 40-3. https://doi.org/10.5120/1450-1962

[12] Bollinger, A.S., & Smith, R. D. (2001). Managing organizational knowledge as a strategic asset. Journal of Knowledge Management, 5(1), 8-18. https://doi.org/10.1108/13673270110384365

[13] Çalişkan, E. N. (2010). The impact of strategic human resource management on organizational performance. Journal of Naval Sciences and Engineering, 6(2), 100-16. https://dergipark.org.tr/en/download/article-file/105320

[14] Carroll, N., & Maher, M. (2023). How shell fueled a digital transformation by establishing DIY software development. MIS Quarterly Executive, 22(2), 3. https://aisel.aisnet.org/misqe/vol22/iss2/3

[15] Chand, M. (2010). The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry. The International Journal of Human Resource Management, 21(4), 551-66. https://doi.org/10.1080/09585191003612059

[16] Chang, S. C., & Lee, M. S. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees' job satisfaction. The Learning Organization, 14(2), 155-85. https://doi.org/10.1108/09696470710727014

[17] Chaudhuri, R., Chatterjee, S., Vrontis, D., Galati, A., & Siachou, E. (2023). Examining the issue of employee intentions to learn and adopt digital technology. Worldwide Hospitality and Tourism Themes, 15(3), 279-94. https://doi.org/10.1108/WHATT-02-2023-0020

[18] Chawla, S., & Lenka, U. (2015). A study on learning organizations in Indian higher educational institutes. Journal of Workplace Learning, 27(2), 142-61. https://doi.org/10.1108/JWL-07-2014-0052

[19] Chermack, T. J. (2003). Mental models in decision making and implications for human resource development. Advances in Developing Human Resources, 5(4), 408-22. https://doi.org/10.1177/1523422303257373

[20] Cho, W., Choi, S., & Choi, H. (2023). Human resources analytics for public personnel management: Concepts, cases, and caveats. Administrative Sciences, 13(2), 41. https://doi.org/10.3390/admsci13020041

[21] Chouhan, V. S., & Srivastava, S. (2014). Understanding competencies and competency modeling―A literature survey. IOSR Journal of Business and Management, 16(1), 14-22. https://doi.org/10.9790/487X-16111422

[22] Daradkeh, F. M., Hassan, T. H., Palei, T., Helal, M. Y., Mabrouk, S., Saleh, M. I., Salem, A. E., & Elshawarbi, N. N. (2023). Enhancing digital presence for maximizing customer value in fast-food restaurants. Sustainability, 15(7), 5690. https://doi.org/10.3390/su15075690

[23] Darr, E. D., & Kurtzberg, T. R. (2000). An investigation of partner similarity dimensions on knowledge transfer. Organizational Behavior and Human Decision Processes, 82(1), 28-44. https://doi.org/10.1006/obhd.2000.2885

[24] Dhanabhakyam, M., & Kokilambal, K. (2014). A study on existing talent management practice and its benefits across industries. International Journal of Research in Business Management, 2(7), 23-36.

[25] Dill, D. D. (1999). Academic accountability and university adaptation: The architecture of an academic learning organization. Higher Education, 38(2), 127-54. https://doi.org/10.1023/A:1003762420723

[26] DiRomualdo, A., El-Khoury, D., & Girimonte, F. (2018). HR in the digital age: How digital technology will change HR's organization structure, processes and roles. Strategic HR Review, 17(5), 234-242. https://doi.org/10.1108/SHR-08-2018-0074

[27] Dong, X., Yan, M., & Hu, Y. (2023). A dynamic and empowering organizational learning system. In Huawei: From catching up to leading.Springer Nature. https://doi.org/10.1007/978-981-19-4078-1_9

[28] Drago-Severson, E. (2012). New opportunities for principal leadership: Shaping school climates for enhanced teacher development. Teachers College Record, 114(3), 1-44. https://doi.org/10.1177/016146811211400305

[29] Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-8. https://doi.org/10.9790/487X-16511118

[30] Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., & Albanna, H. (2023). "So what if ChatGPT wrote it?" Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642

[31] Eisenhardt, K. M., & Galunic, D. C. (2000). Coevolving: At last, a way to make synergies work. Harvard Business Review, 78(1), 91-101. https://api.semanticscholar.org/CorpusID:204501776

[32] Ellinger, A. D., Ellinger, A. E., Yang, B., & Howton, S. W. (2002). The relationship between the learning organization concept and firms' financial performance: An empirical assessment. Human Resource Development Quarterly, 13(1), 5-22. https://doi.org/10.1002/hrdq.1010

[33] Evers, F. T., Rush, J. C., & Berdrow, I. (1998). The bases of competence: Skills for lifelong learning and employability. Jossey-Bass.

[34] Fillion, G., Koffi, V., & Ekionea, J. P. (2015). Peter Senge's learning organization: A critical view and the addition of some new concepts to actualize theory and practice. Journal of Organizational Culture, Communications and Conflict, 19(3), 73-102.

[35] Gadzali, S. S., Gazalin, J., Sutrisno, S., Prasetya, Y. B., & Ausat, A. M. (2023). Human resource management strategy in organisational digital transformation. Jurnal Minfo Polgan, 12(2), 760-70. https://doi.org/10.33395/jmp.v12i1.12508

[36] García-Peñalvo, F. J. (2021). Avoiding the dark side of digital transformation in teaching. An institutional reference framework for eLearning in higher education. Sustainability, 13(4), 2023. https://doi.org/10.3390/su13042023

[37] Gonzalez-De-la-Rosa, M., Armas-Cruz, Y., Dorta-Afonso, D., & García-Rodríguez, F. J. (2023). The impact of employee-oriented CSR on quality of life: Evidence from the hospitality industry. Tourism Management, 97, 104740. https://doi.org/10.1016/j.tourman.2023.104740

[38] Grigoroudis, E., & Siskos, Y. (2009). Customer satisfaction evaluation: Methods for measuring and implementing service quality. Springer Science & Business Media. https://doi.org/10.1007/978-1-4419-1640-2

[39] Gu, Z., & Chi Sen Siu, R. (2009). Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey. International Journal of Contemporary Hospitality Management, 21(5), 561-78. https://doi.org/10.1108/09596110910967809

[40] Gupta, S., & Ramachandran, D. (2021). Emerging market retail: Transitioning from a product-centric to a customer-centric approach. Journal of Retailing, 97(4), 597-620. https://doi.org/10.1016/j.jretai.2021.01.008

[41] Gutierrez-Gutierrez, L. J., Barrales-Molina, V., & Kaynak, H. (2018). The role of human resource-related quality management practices in new product development: A dynamic capability perspective. International Journal of Operations & Production Management, 38(1), 43-66. https://doi.org/10.1108/IJOPM-07-2016-0387

[42] Haynes, P., & Fryer, G. (2000). Human resources, service quality and performance: A case study. International Journal of Contemporary Hospitality Management, 12(4), 240-248. https://doi.org/10.1108/09596110010330813

[43] Hendrickson, R. M., Lane, J. E., Harris, J. T., & Dorman, R. H. (2013). Academic leadership and governance of higher education: A guide for trustees, leaders, and aspiring leaders of two-and four-year institutions. Stylus Publishing.

[44] Hershberger, S. L. (2003). The growth of structural equation modeling: 1994-2001. Structural Equation Modeling, 10(1), 35-46. https://doi.org/10.1207/S15328007SEM1001_2

[45] Heslina, H., & Syahruni, A. (2021). The influence of information technology, human resources competency and employee engagement on performance of employees. Golden Ratio of Human Resource Management, 1(1), 01-12. https://doi.org/10.52970/grhrm.v1i1.100

[46] Holbeche, L. (2009). Aligning human resources and business strategy. Routledge.

[47] Hotha, K. K. (2023). Unleashing the power of innovation in CDMOs through customer-Centricity and culture of service. American Journal of Industrial and Business Management, 13(4), 234-46. https://doi.org/10.4236/ajibm.2023.134016

[48] Hughes, J. C., & Rog, E. (2008). Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality organizations. International Journal of Contemporary Hospitality Management, 20(7), 743-757. https://doi.org/10.1108/09596110810899086

[49] Hunter, M. (2011). Perpetual self-conflict: Self-awareness as a key to our ethical drive, personal mastery, and perception of entrepreneurial opportunities. Contemporary Readings in Law and Social Justice, 3(2), 96-137. https://api.semanticscholar.org/CorpusID:146378089

[50] Hwang, P. C., & Han, M. C. (2023). Vitalizing to learn for service proactivity: Not all forms of organizational support are equal. Journal of Hospitality & Tourism Research. Advanced online publication. https://doi.org/10.1177/10963480231168680

[51] Islam, T., Ahmad Kassim, N., Ali, G., & Sadiq, M. (2014). Organizational learning culture and customer satisfaction: The mediating role of normative commitment. The learning organization, 21(6), 392-404. https://doi.org/10.1108/TLO-07-2014-0040

[52] Kang, G. D., Jame, J., & Alexandris, K. (2002). Measurement of internal service quality: Application of the SERVQUAL battery to internal service quality. Managing Service Quality: An International Journal, 12(5), 278-291. https://doi.org/10.1108/09604520210442065

[53] Kaur, G., & Kaur, R. (2022). A critical review on analysis of human resource functions using AI technologies. In AIP Conference Proceedings. AIP Publishing LLC. https://doi.org/10.1063/5.0108980

[54] Knies, E., Boselie, P., Gould-Williams, J., & Vandenabeele, W. (2018). Strategic human resource management and public sector performance: Context matters. The International Journal of Human Resource Management. Advanced online publication.https://doi.org/10.1080/09585192.2017.1407088

[55] Kudus, N., Sedek, M., Hassan, M. A., & Ab Rahman, Z. (2022). Learning organization as drivers of human resources 4.0 at the Technical University of Malaysia Melaka (UTEM). Journal of Human Capital Development (JHCD), 15(2), 39-52. https://journal.utem.edu.my/index.php/jhcd/ article/view/6368/4290

[56] Kuoppakangas, P., Stenvall, J., Kinder, T., Lindfors, J., & Talonen, A. (2023). Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services. Technological Forecasting and Social Change, 194, 122663. https://doi.org/10.1016/j.techfore.2023.122663

[57] Lazzeretti, L. (2023). The rise of algorithmic society and the strategic role of arts and culture. Edward Elgar Publishing. https://doi.org/10.4337/9781035302543.00011

[58] Lee Whittington, J., & Galpin, T. J. (2010). The engagement factor: Building a high‐commitment organization in a low‐commitment world. Journal of Business Strategy, 31(5), 14-24. https://doi.org/10.1108/02756661011076282

[59] Lengnick-Hall, M. L., & Moritz, S. (2003). The impact of e-HR on the human resource management function. Journal of Labor Research, 24(3), 365-379. https://doi.org/10.1007/s12122-003-1001-6

[60] Li, F. (2023). What is digital strategy and does it really matter? In Research Handbook on Digital Strategy. Edward Elgar Publishing. https://doi.org/10.4337/9781800378902.00031

[61] Lippolis, S., Ruggieri, A., & Leopizzi, R. (2023). Open innovation for sustainable transition: The case of Enel "Open Power". Business Strategy and the Environment, 32(1), 1-15. https://doi.org/10.1002/bse.3361

[62] Lu, Y., Zhang, M. M., Yang, M. M., & Wang, Y. (2023). Sustainable human resource management practices, employee resilience, and employee outcomes: Toward common good values. Human Resource Management, 62(3), 331-53. https://doi.org/10.1002/hrm.22153

[63] Maguatcher, J., & Ru, N. (2023). Research on advancing the digital transformation of higher education in cameroon. International Journal of Current Research, 15(5), 24506-11.         https://journalcra.com/sites/default/files/issue-pdf/45254.pdf

[64] Makinde, O. G., Akinlabi, B. H., Adefulu, A. D., & Vyas Nikunj, N. S. (2023). Quality management practices and competitive advantage of selected food and beverage manufacturing firms in Lagos state, NIGERIA. European Journal of Human Resource Management Studies, 6(3), 54-71. https://doi.org/10.52589/AJESD-TU0BGFDN

[65] Martinez Leal, I., Martinez, J., Britton, M., Chen, T. A., Correa-Fernández, V., Kyburz, B., Nitturi, V., Obasi, E. M., Drenner, K., Williams, T., & Casey, K. (2022). Collaborative learning: A qualitative study exploring factors contributing to a successful tobacco cessation train-the-trainer program as a community of practice. International Journal of Environmental Research and Public Health, 19(13), 7664. https://doi.org/10.3390/ijerph19137664

[66] Martín-Rojas, R., Garrido-Moreno, A., & García-Morales, V. J. (2023). Social media use, corporate entrepreneurship and organizational resilience: A recipe for SMEs success in a post-Covid scenario. Technological Forecasting and Social Change, 190, 122421. https://doi.org/10.1016/j.techfore.2023.122421

[67] Mertz, B. A., Locander, J. A., Brown, B. W., & Locander, W. B. (2023). Dignity in the workplace: A frontline service employee perspective. Journal of Marketing Theory and Practice. Advanced online publication. https://doi.org/10.1080/10696679.2023.2221443

[68] Meyer, C., & Schwager, A. (2007). Understanding customer experience. Harvard Business Review,  85(2), 116. https://hbr.org/2007/02/understanding-customer-experience

[69] Mikic Little, M., & Dean, A. M. (2006). Links between service climate, employee commitment and employees' service quality capability. Managing Service Quality: An International Journal, 16(5), 460-476. https://doi.org/10.1108/09604520610686133

[70] Mosadeghrad, A. M. (2014). Factors influencing healthcare service quality. International Journal of Health Policy and Management, 3(2), 77-89. https://doi.org/10.15171/IJHPM.2014.65

[71] Newman, K. (2001). Interrogating SERVQUAL: A critical assessment of service quality measurement in a high street retail bank. International Journal of Bank Marketing, 19(3), 126-139. https://doi.org/10.1108/02652320110388559

[72] Noronha, A., Bhat, S., Gijo, E. V., Antony, J., Laureani, A., & Laux, C. (2023). Performance and service quality enhancement in a healthcare setting through lean six sigma strategy. International Journal of Quality & Reliability Management, 40(2), 365-390. https://doi.org/10.1108/IJQRM-07-2021-0226

[73] Othman, A. A., & ElKady, M. M. (2023). A knowledge management based framework for enhancing the learning culture in architectural design firms in developing countries. Journal of Engineering, Design and Technology, 21(1), 23-57. https://doi.org/10.1108/JEDT-01-2021-0027

[74] Pantouvakis, A., & Bouranta, N. (2013). The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect. The Learning Organization, 20(1), 48-64. https://doi.org/10.1108/09696471311288528

[75] Perifanis, N. A., & Kitsios, F. (2023). Investigating the influence of artificial intelligence on business value in the digital era of strategy: A literature review. Information, 14(2), 85. https://doi.org/10.3390/info14020085

[76] Pettigrew, A. M., Woodman, R. W., & Cameron, K. S. (2001). Studying organizational change and development: Challenges for future research. Academy of Management Journal, 44(4), 697-713. https://doi.org/10.2307/3069411

[77] Purvis, B., Keding, H., Lewis, A., & Northall, P. (2023). Critical reflections of postgraduate researchers on a collaborative interdisciplinary research project. Humanities and Social Sciences Communications, 10(1), 1-3. https://doi.org/10.1057/s41599-022-01494-w

[78] Retna, K. S., & Pak Tee, N. (2006). The challenges of adopting the learning organisation philosophy in a Singapore school. International Journal of Educational Management, 20(2), 140-52. https://doi.org/10.1108/09513540610646127

[79] Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227. https://doi.org/10.1037/0021-9010.90.6.1217

[80] Sambrook, S., & Stewart, J. (2000). Factors influencing learning in European learning oriented organisations: Issues for management. Journal of European Industrial Training, 24(2/3/4), 209-219. https://doi.org/10.1108/03090590010321179

[81] Santarsiero, F., Schiuma, G., Carlucci, D., & Helander, N. (2023). Digital transformation in healthcare organisations: The role of innovation labs. Technovation, 122, 102640. https://doi.org/10.1016/j.technovation.2022.102640

[82] Santos, A. (2023). Human resource lens: Perceived performances of ISO 9001: 2015 certified service firms. International Journal of Human Capital in Urban Management, 8(2), 229-44. https://doi.org/10.22034/IJHCUM.2023.02.06

[83] Schneider, B., & Bowen, D. E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21(4), 39-52. https://doi.org/10.1016/0090-2616(93)90032-V

[84] Sharma, S. (2021). Digital transformation enhance employee performance. International Journal of Law Management and Humanities, 4(4), 3791-3803. https://doij.org/10.10000/IJLMH.111795

[85] Shin, S. J., Jeong, I., & Bae, J. (2018). Do high-involvement HRM practices matter for worker creativity? A cross-level approach. The International Journal of Human Resource Management, 29(2), 260-285. https://doi.org/10.1080/09585192.2015.1137612

[86] Silva, M. J., Durão, M., & De Lemos, F. F. (2023). Leading digital transformation in tourism and hospitality. In Digital transformation of the hotel industry: Theories, practices, and global challenges (pp. 247-262). Springer.

[87] Singh, P. K., & Rao, M. K. (2017). HR practices, learning culture and human capital: A study on Indian business and professional service sector. Global Business Review, 18(3), 678-690. https://doi.org/10.1177/0972150917692178

[88] Sumner, M. (1999). Critical success factors in enterprise wide information management systems projects. In Proceedings of the 1999 ACM SIGCPR Conference on Computer Personnel Research (pp. 297-303). https://doi.org/10.1145/299513.299722

[89] Sundaray, B. K. (2011). Employee engagement: A driver of organizational effectiveness. European Journal of Business and Management, 3(8), 53-59. https://core.ac.uk/download/pdf/234624106.pdf

[90] Supriyanto, A. S., Ekowati, V. M., Rokhman, W., Ahamed, F., Munir, M., & Miranti, T. (2023).  Empowerment leadership as a predictor of the organizational innovation in higher education. International Journal of Professional Business Review, 8(2), 10. https://doi.org/10.26668/businessreview/2023.v8i2.1538

[91] Swee Lin Tan, C. X., Smyrnios, K., & Xiong, L. (2014). What drives learning orientation in fast growth SMEs? International Journal of Entrepreneurial Behavior & Research, 20(4), 324-350. https://doi.org/10.1108/IJEBR-02-2013-0032

[92] Tharenou, P., Saks, A. M., & Moore, C. (2007). A review and critique of research on training and organizational-level outcomes. Human Resource Management Review, 17(3), 251-73. https://doi.org/10.1016/j.hrmr.2007.07.004

[93] Ulrich, D., & Brockbank, W. (2005). The HR value proposition. Harvard Business Press.

[94] Ulrich, D. (1996). Human resource champions: The next agenda for adding value and delivering results. Harvard Business Press.

[95] Vance, R. J. (2006). Employee engagement and commitment. SHRM foundation.

[96] Xiang, H., Lu, J., Kosov, M. E., Volkova, M. V., Ponkratov, V. V., Masterov, A. I., Elyakova, I. D., Popkov, S. Y., Taburov, D. Y., Lazareva, N. V., & Muda, I. (2023). Sustainable development of employee lifecycle management in the age of global challenges: Evidence from China, Russia, and Indonesia. Sustainability, 5(6), 4987. https://doi.org/10.3390/su15064987

[97] Yuliansyah, Y., Rammal, H. G., & Rose, E. (2016). Business strategy and performance in Indonesia's service sector. Journal of Asia Business Studies, 10(2), 164-182. https://doi.org/10.1108/JABS-07-2015-0094

[98] Zafar, H. (2013). Human resource information systems: Information security concerns for organizations. Human Resource Management Review, 23(1), 105-113. https://doi.org/10.1016/j.hrmr.2012.06.010

[99] Zehir, C., Karaboğa, T., & Başar, D. (2020). The transformation of human resource management and its impact on overall business performance: Big data analytics and AI technologies in strategic HRM. In Digital business strategies in blockchain ecosystems: Transformational design and future of global business (pp. 265-279). Springer. https://doi.org/10.1007/978-3-030-29739-8

[100] Zel, S., & Kongar, E. (2020). Transforming digital employee experience with artificial intelligence. In 2020 IEEE/ITU International Conference on Artificial Intelligence for Good (AI4G) (pp. 176-179). IEEE. https://doi.org/10.1109/AI4G50087.2020.9311088

[101] Zhang, J., & Chen, Z. (2023). Exploring human resource management digital transformation in the digital age. Journal of the Knowledge Economy. Advance online publication. https://doi.org/10.1007/s13132-023-01214-y